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  • Introduction
    1. Zainab Center is committed to providing high-quality online educational services to men, women, children and youth while upholding Islamic principles and values. This Refund Policy outlines the terms and conditions governing refunds for our programs and services.
  • General Refund Principles
    1. The Institute will only process refunds in accordance with the terms and conditions specified in this policy.
    2. All refund requests must be submitted in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. along with related documents and the reason for refund.
    3. Refund requests made directly to the vendor shall not be processed. In case a refund request is submitted to the vendor directly, the customer/student shall be charged for the processing fee and the Credit/Debit card shall be invalidated for future use at Zainab Center
  • Tuition Refunds
    1. Tuition fee for all yearly and certificate programs shall be non-refundable after 5 weeks except in cases where Zainab Center decides to cancel a program or where there are extenuating circumstances.
    2. Refund requests for all programs and classes made prior to the commencement shall be evaluated on a case-by-case basis.
    3. Exam dues shall remain non-refundable.
  • Program Cancellation
    1. If a program is canceled before its start date, a full refund of the tuition fee will be provided to enrolled students.
    2. Zainab Center reserves the right to cancel a program due to insufficient enrollment or other unforeseen circumstances at any point during the course span.
    3. Under any circumstances, if a Program is canceled during the course of study, Zainab Center reserves the right to process refunds or cancel any residual amount.
  • Extenuating Circumstances
    1. In cases of documented extenuating circumstances, such as a serious illness or unforeseen hardship faced by the student, Zainab Center holds the right to obtain official documents and may consider partial or full refund depending upon circumstances.
    2. Supporting documentation may also be required to process a refund under extenuating circumstances.
  • Donations and Contributions
    1. Donations, contributions, and charitable gifts to Zainab Center shall remain non-refundable.
  • Timing of Refunds
    1. Refunds, when approved, will be processed as promptly as possible; typically within ten days after approval.
    2. Recitation/Hifd and Customized Class claims should be made within 3 weeks of payment via email at This email address is being protected from spambots. You need JavaScript enabled to view it. After three weeks, refund claims shall remain invalid.
    3. Monthly Subscriptions of Quran Recitation/Hifd/customized classes shall require an official statement at termination via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Any refund request without a termination notice shall not be processed.
    4. Any refunds pertaining to Publications department should be made within 3 weeks of prospected date of delivery via email at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Contact Information
    1. For all refund inquiries or requests, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Changes to the Policy
    1. The Institute reserves the right to modify or amend this Refund Policy